Refund & Cancellation Policy
How renewal cancellation works and when refunds are reviewed. This is not an unconditional money-back guarantee.
Principle
MAAKFIT does not offer a general 7-, 14-, or 30-day money-back marketing guarantee.
The free experience is how you can learn the platform before buying a paid plan.
Payment success does not mean refunds are impossible. We distinguish payment, activation, paid-feature access, personal-program creation, and program delivery.
Cancel renewal
You may cancel automatic renewal from Subscription & Billing when that control is available.
No new cycle is charged. Access continues until the paid period ends. You receive confirmation and the access end date.
Cancel renewal ≠ delete account ≠ refund request.
Refund eligibility
A change of mind after service delivery has started does not automatically create a refund, especially after paid features are activated, a personal program is started or delivered, or paid features are used.
We still consider mandatory legal rights, duplicate/incorrect charges, payment errors, material failure to provide a paid service, and other cases where a refund is legally required or fair under this policy.
Promotional purchases and promo-code orders follow the same review using the amount actually paid and do not remove mandatory consumer rights.
A failed or pending transaction that was not captured is not a refund. We verify its status with the payment provider. Verified duplicate charges and billing errors are corrected.
A chargeback is not a substitute for contacting Support, but it does not remove your rights. Access connected to the disputed amount may be limited during investigation without retaliation.
Window and review
For eligible cases under this policy, the request window is 14 days. That is not a 14-day unconditional money-back guarantee.
Complete requests are usually reviewed within 5–7 business days.
If approved, funds return to the original payment method when possible and as the provider allows. Bank posting times vary and are not guaranteed by MAAKFIT.
Freeze, outages, shutdown
In documented exceptional circumstances that prevent use for an extended period, a freeze or extension may be reviewed instead of a cash refund — case by case, not automatic.
A short technical interruption does not automatically create a refund. A material extended outage may lead to a fix, extension, credit, or proportional refund when appropriate.
If a paid service is permanently shut down and a prepaid unused portion cannot be delivered, we will treat that unused portion fairly, which may include a proportional refund.
How to request
Submit a Contact request (Refund category) or email support@maakfit.com with your name, email, payment date, plan, and a short reason.
Do not send passwords, full card numbers, or CVV.
MAAKFIT is operated by Abdelhakim Ait Boukrim as an individual from MAG 5, Dubai South, Dubai, United Arab Emirates. This Policy is governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai, with jurisdiction in the courts of Dubai, subject to mandatory consumer rights. Arabic is the reference version if interpretation differs. Version v1.0. Effective date: October 1, 2026.
Account, billing, refund, privacy, and technical support are available for every plan. This is not a medical emergency channel.